Privacy Policy

Last Updated: January 27, 2025

The Roost Hole Guide Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

When you contact us or book a hunting trip, we may collect:

• Name and contact information (phone number, email address)
• Hunting license information
• Emergency contact information
• Payment information (processed securely)
• Preferences and special requests

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website
• Device information

1.3 Cookies and Tracking Technologies

We use Google Analytics to understand how visitors use our website. This helps us improve our services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

• Schedule and coordinate hunting trips
• Communicate with you about bookings and updates
• Process payments
• Ensure safety and emergency preparedness
• Improve our website and services
• Comply with legal obligations
• Send occasional updates about hunting seasons (with your consent)

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: With trusted partners who help us operate our business (e.g., payment processors)
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: With emergency services if necessary for your safety

4. Data Security

We take reasonable precautions to protect your information:

• Secure HTTPS connection for our website
• Limited access to personal information
• Regular security updates
• Secure payment processing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Arkansas Game & Fish Commission). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

8. Social Media

If you interact with us on social media platforms, your interactions are governed by the privacy policies of those platforms (Facebook, Instagram, etc.).

9. Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about how you use our site. This information is used to compile reports and improve our services. For more information, see Google's Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes indicates acceptance of the updated policy.

12. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. After your hunting trip, we may retain basic contact information for future bookings (with your consent) and financial records as required by law.

13. International Users

Our services are based in the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the United States.

14. Consent

By using our website or services, you consent to this Privacy Policy.

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